Working for ihotdesk

 

Interested in working for a young, dynamic, forward thinking organisation?


ihotdesk is a fast growing organisation and we are always on the lookout for skilled, customer focused and enthusiastic individuals to join our team in London.  In return we offer a competitive salary and benefits package, excellent training opportunities and long term career progression.

 

Current vacancies


2nd/3rd Line Field Engineer
Type Permanent
Location: City of London, UK
Salary: Neg, pension, on call allowance, overtime
Additional benefits: Non-contributory Pension

 

Requirements:

We’re looking for an experienced and qualified 2nd/3rd Line Field Engineer to join a young and dynamic Team; our business is IT Support and Outsourcing, servicing a broad spectrum of small to medium sized companies across a wide range of vertical markets.

The role will be based from our London office with frequent visits to customer sites situated in and around London. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. 

Candidates are required to have strong analytical and technical skills, good interpersonal skills and be a team player, with a proven desire and ability to quickly pickup new processes and technologies. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.

 

Technical Knowledge/Experience:

  • Should have at least 3 years’ experience in an 2nd line IT Support role
  • Microsoft desktop operating systems and applications
  • Microsoft Server operating systems and applications
  • Strong Local & Wide Area networking skills including configuration of switches & routers
  • Mac Desktop and Server knowledge and experience
  • Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
  • Mobile devices including Blackberry/iPhone/Android

 

Desirable qualifications/requirements:

  • MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
  • Citrix CCA
  • ITIL based methodologies
  • Apple MAC (Mac OS X Certifications)
  • Cisco exposure
  • ITIL Foundation V3

 

Behavioral Skills:

  • Effective problem solving and troubleshooting skills.
  • Proactive attitude and ability to work assigned tasks with little or no daily supervision.
  • Good communication both verbal and written
  • Active listening and support of the site team objectives are imperative
  • Ability to prioritize tasks appropriately and make sound decisions in pressurized environments and to tight deadlines


Must be within commutable distance of the city of London


If you think that you have what it takes to succeed, apply now.


How to apply

To apply for this role please send us your CV and a covering letter to hr@ihotdesk.com. The covering letter must include the following:

 

  • Reason for apply for this role
  • How you meet the key Skills above
  • What you will bring to the role
  • Salary expectation
  • Availability
Client Services Administrator
Type Permanent
Location: City of London, UK
Salary: Neg, pension
Additional benefits: Non-contributory Pension

 

Requirements:

We require a Client Services Administrator to assist the Client Services Team in managing service and client relationships. This is an exciting and varied role requiring excellent organisation, communication and creative skills.


The main task will be to generate new business leads from supplied lists and qualify inbound enquiries..

 

The role includes:

  • A point of contact for customers general enquiries, contract or billing enquiries
  • Handling incoming phone calls, post, scanning and filling
  • Scheduling Engineering Resources
  • Tape changes at the data centre
  • Asset Management
  • Preparing regular client reports and maintaining a schedule of distribution
  • Monitoring contract and product renewals timescales
  • Liaise with suppliers to obtain quotes for hardware, software and licensing renewals
  • Preparing quotes to be sent to clients
  • Placing orders with suppliers
  • Confirming receipt of deliveries and chasing suppliers where required
  • Assist the Client Services Manager in their day to day duties
  • Other general office management and administration duties
  • Working proactively to increase revenue and minimise cost

 

You will need to have:

  • An understanding of the Managed Services Industry
  • An excellent working knowledge of Microsoft Office
  • Be exceptionally well organised and plan your time accordingly
  • Be methodical in your work and show attention to detail
  • An ability to work under pressure and to tight deadlines
  • Experience of working with clients across a broad range of market sectors
  • Be able to build relationships with clients
  • Experience of managing multiple requests and a high workload
  • Experience within a client/customer services environment (public or private sector).
  • Have a positive, engaging personality
  • Work well and support other team members
  • A commitment to delivering an exceptionally high level of customer service
  • An understanding of best practice procurement processes

 

Must be within commutable distance of the city of London


If you think that you have what it takes to succeed, apply now.


How to apply

To apply for this role please send us your CV and a covering letter to hr@ihotdesk.com. The covering letter must include the following:

 

  • Reason for apply for this role
  • How you meet the key Skills above
  • What you will bring to the role
  • Salary expectation
  • Availability

 

:: NO AGENCIES PLEASE ::