Working for ihotdesk
Interested in working for a young, dynamic, forward thinking organisation?
ihotdesk is a fast growing organisation and we are always on the lookout for skilled, customer focused and enthusiastic individuals to join our team in London. In return we offer a competitive salary and benefits package, excellent training opportunities and long term career progression.
Technical Account Manager
|Location:||City of London, UK|
|Salary:||Negotiable depending on experience|
|Additional benefits:||Non-contributory Pension|
You will be responsible, for engaging with and managing a portfolio of clients. You will meet with them on a regular basis ensuring we are meeting all their needs, these include:
- Producing technology roadmap's/reports
- Producing and presenting reports
- Producing and presenting project proposals
- Oversee technical projects to ensure the client is happy and are delivered as expected.
- Working closely with Service team and the Client support team
- Processing and owning client requests and dealing with escalations
You will be reliable, organised, be able to juggle a number of tasks, flexible, use your own initiative, and work as part of a team. Have the “let’s get on with it” attitude. This is a client facing role, so you must be able to deal with people at all levels and have good and relationship communication skills.
You will need to be knowledgeable with mainly Microsoft products, including server, desktop, cloud including office 365 and Virtualisation technology. An understanding of various licensing models would be an advantage. Have an understanding of various networking, security products and communication/internet line services.
Will have at least 2 years technical experience ideally with a IT Managed Service Provider or have been part of an IT client service team for at least 2 years and looking to step up to account management. Training will be provided on our products and services.
Any Autotask or similar service desk platform experience will be an advantage.
Must be within commutable distance of the city of London
If you think that you have what it takes to succeed, apply now.
How to apply
To apply for this role please send us your CV and a covering letter to firstname.lastname@example.org. The covering letter must include the following:
- Reason for apply for this role
- How you meet the key Skills above
- What you will bring to the role
- Salary expectation
:: NO AGENCIES PLEASE ::