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IT Outsourcing for businesses employing 50 to 500 employees

 

Whether you decide to Outsource all or part of your IT function, ihotdesk provide a comprehensive range of IT Outsourcing services for small and mid-sized companies employing between 50 and 300 staff.

 

Outsourcing your IT service to ihotdesk will enable you to focus on growing your business whilst we deal with the day to day management of your IT. We aim to exceed your expectations with the level of our service and the quality of our people. We also believe in continuity and building long term relationships, so you will be looked after by the same technical team day in, day out.

 

The benefits of Outsourcing your IT to ihotdesk

 

Access to a wide range of skills

One person or a small team is unlikely to have the skills for every eventuality that they will come across – at ihotdesk we have access to a wide range of skills and practical experience in all areas of Information Technology..

Resources on demand

At times you need more resources. We can provide additional resources to cater for unexpected events or peak workloads.

Improved service levels

    Our outsourcing service provides your organisation with extended service hours – we can provide 24/7 support, 365 days of the year, worldwide.

 

Service driven approach

At ihotdesk we are totally service driven, our ethos is built around placing the customer first, listening to their needs and developing services to improve their performance.

Holiday & Sickness cover

Hiring a single ICT support person means that you have no holiday or sickness cover – outsourcing provides this cover all year round.

Predictable IT expenditure

ihotdesk can provide your business with an all-inclusive service package, if you have suffered from adhoc billing in the past, transitioning over to ihotdesk will provide your organisation with full visibility as to what IT support will cost over the year.

 

Our Outsourcing services

 

ihotdesk can provide your business with a full range of IT outsourcing services including:

 

Helpdesk

Providing a single point of contact for any technology or application problem that customers (end-users) suffer. Staff can telephone or email their issue through to our team, who record the issue on our customer management system and speedily allocates to the service technicians who will resolve the query. We can provide optional 24x7 cover, worldwide if required.

 

Deskside assistance

There will be times when face to face support is needed. Depending on the size of your company, and at times culture, we have people based at your premises full-time, part-time or just occasionally when you need on-site support. Our people are personable and trained to a high level, both technically and with our unique customer service skills.

 

Telephone & remote assistance

A team of people are on hand to provide a personal remote service to your business. Providing a personal service is important, so we structure our delivery team into small teams, which allows our people to get a detailed understanding of your technology and build relationships with your staff. We are not a call centre, where your call will be handled by people that do not know or appreciate your business. Our technicains have a wide and deep technical knowledge of Microsoft networks and applications. We have tools available that allow us to see exactly what is on your PC and with your permission we can take control of your computer remotely, allowing us to resolve your query fast.

 

Proactive PC & Server management

If your network, PC's or Servers are malfunctioning then the productivity of your business is affected. We manage all your servers and PC’s/laptops around the clock utilising best of breed management software, this includes the management and deployment of Microsoft security updates and service packs to all your PCs & Servers.

 

Firewall management

Security of your computers and network servers is essential. Your Internet connection is an open door for threats from the internet if not properly secured.

hotFirewall is a managed service that includes the supply, installation and management of a firewall that will keep your data secure and network in a healthy state.

 

Application development & database support

Our team supports all Microsoft Office Applications, so we can help with any queries your end-users may have. We are not here just to fix problems; we answer a whole manner of queries, from how do I create a pivot table in Excel, to how do I change my views in Outlook. We also manage and provide SQL Server & Access database support for our clients. Many line of business applications use SQL Server, such as accounting, sales orders and customer relationship applications. ihotdesk take responsibility for database management for your critical business databases.

 

IT Management

A mid-sized company may require an IT manager on a part-time basis. ihotdesk have an ICT manager who is assigned to your business, working closely with senior management and acting as Head of IT for your company. We offer this service either on a interim basis to cover a period of change within your company or as a part-time role for a specified number of days per week.

 

If you are looking to Outsource all or part of your IT Support in London or throughout the United Kingdom and would like to meet with one of our consultants for a no-obligation discussion please call us on 020 7392 1600, email us at info@ihotdesk.com or complete our Enquiry form